1. Introduction

Welcome to Tailored Property Maintenance (TPM). We are committed to safeguarding the privacy of our clients, customers, and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Includes your name, email address, phone number, and postal address.
  • Service Information: Details about the services you have enquired about or engaged us for, including any preferences or requests.
  • Technical Data: Includes your IP address, browser type, and version, time zone setting, browser plug-in types, and versions, operating system, and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Service Delivery: To provide you with the services you have requested, including property maintenance, cleaning, and gardening services.
  • Communication: To contact you regarding your service requests, respond to enquiries, and provide customer support.
  • Marketing: To send you updates, promotional offers, and other communications that may be of interest to you, provided you have given your consent.
  • Improving Our Services: To analyse and improve our website, services, and customer experience.

4. Legal Basis for Processing

We rely on the following legal grounds for processing your personal data:

  • Contractual Necessity: Processing your personal data is necessary to perform the contract we have with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and marketing, provided your rights do not override these interests.
  • Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes.

5. Data Security

We are committed to protecting your personal data and have implemented appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have the right to:

  • Request access to your personal data.
  • Request correction of the personal data we hold about you.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request the restriction of processing of your personal data.
  • Request the transfer of your personal data to another party.

If you wish to exercise any of these rights, please contact us at info@tpm-ltd.co.uk.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the date at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:Tailored Property Maintenance
Email: info@tpm-ltd.co.uk
Phone: 07857 266340
Address: Havering, United Kingdom